Where is the hotel located?
Our hotel is located in the middle of the beautiful scenery of Kainuu, but still right in the center of Suomussalmi. Our address is Jalonkatu 1 B 89600 Suomussalmi.
How do I check in to the hotel when it is closed?
Our telephone service is available 24/7 at 0300 870 307 (call price €0.49/min + landline/mobile, max €3/call.)
How do I get to the hotel by public transport?
The nearest bus stop is located 270 m from the hotel and the nearest train station is in Kajaani, 107 km away. You can conveniently plan your trip using the Matkahuolto and VR websites.
Can I change or cancel my room reservation?
You can make changes to your room reservation by contacting our hotel reception at hotelli@kiannonkuohut.fi or by calling 0300 870 307.
can I book a room for the invoice?
Companies can reserve a room for an invoice on a case-by-case basis. There is no invoice option for individuals.
How do I check in and check out?
Check-in and check-out are done through the reception. At the reception you will receive a card case containing a door card, spa ticket and an information package about opening hours and night-time check-in.
how do I get a gym card?
You can get a gym card upon request from reception.
do all rooms have a balcony?
Our hotel's 20 rooms have balconies with views of the magnificent Jalonuoma.
My code doesn't work for the night door, what should I do?
In the event of a fault, you can call our 24/7 emergency service at 0300 870 307.
Are there balconies in pet rooms?
Pet rooms do not have balconies.
Something else on your mind?
Send us a message using the button below and we will get in touch with you.
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