booking and cancellation terms and conditions
booking and cancellation terms and conditions – accommodation
Cancellation of accommodation booked by private individuals and companies is free of charge for the booker until 6:00 PM on the day of arrival.
After this, the reservation cannot be canceled, but will be charged in full according to the content of the reservation and the current price list.
booking and cancellation terms and conditions - staying group
The group size is at least 20 people. There is one person in charge in the group who requests a quote, confirms the order, and handles payments in total on behalf of the entire group. Payments can be made on site or invoiced to the address of your choice. Invoicing fee €10.
Group offer price lists do not apply to customers paying separately.
Confirmation of preliminary booking no later than three weeks before arrival.
Cancellation fee
21 days before booking – cancellation without fees
20-14 days before booking – cancellation fee 50% of the booking
less than 14 days before booking – cancellation fees 100% of the booking
Please inform us no later than two weeks before the arrival date
– the final number of people
– occupancy list for room sharing
– possible food allergies
– payment method (cash, card payment or invoicing. Invoicing fee €10)
– the group's schedule (arrival and departure times, possible dining times and other important schedules)
We will charge accommodation and any ordered meals two weeks before your stay according to the number of people confirmed. We will invoice alcoholic beverages according to the quantity ordered.
booking and cancellation terms and conditions – dining and meetings
The group size is at least 20 people. There is one person in charge in the group who requests a quote, confirms the order, and handles payments in total on behalf of the entire group. Payments can be made on site or invoiced to the address of your choice. Invoicing fee €10.
Group offer price lists do not apply to customers paying separately.
Preliminary confirmation of booking no later than 3 weeks prior to arrival.
Cancellation fee
21 days before booking – cancellation without fees
20-14 days before booking – cancellation fee 50% of the booking
less than 14 days before booking – cancellation fees 100% of the booking
Please inform us no later than 2 weeks before arrival date
– the final number of people
– possible food allergies
– dining times
– payment method (cash, card payment or invoicing. Invoicing fee €10)
We will invoice the ordered food according to the number of people confirmed two weeks before the reservation. We will invoice alcoholic beverages according to the quantity ordered.
