Booking, Cancellation and Payment Terms
booking and cancellation terms and conditions – accommodation
We offer two different rate options with different cancellation policies:
Reservations made with flexible cancellation terms may be cancelled free of charge until 6:00 PM on the day of arrival. After this time, the reservation can no longer be cancelled and will be charged in full according to the reservation details and the valid price list.The non-refundable rate is charged at the time of booking and cannot be cancelled or refunded.
booking and cancellation terms and conditions - staying group
The group size is at least 20 people. There is one person in charge in the group who requests a quote, confirms the order, and handles payments in total on behalf of the entire group. Payments can be made on site or invoiced to the address of your choice. Invoicing fee €10.
Group offer price lists do not apply to customers paying separately.
Confirmation of preliminary booking no later than three weeks before arrival.
Cancellation fee
21 days before booking – cancellation without fees
20-14 days before booking – cancellation fee 50% of the booking
less than 14 days before booking – cancellation fees 100% of the booking
Please inform us no later than two weeks before the arrival date
– the final number of people
– occupancy list for room sharing
– possible food allergies
– payment method (cash, card payment or invoicing. Invoicing fee €10)
– the group's schedule (arrival and departure times, possible dining times and other important schedules)
We will charge accommodation and any ordered meals two weeks before your stay according to the number of people confirmed. We will invoice alcoholic beverages according to the quantity ordered.
booking and cancellation terms and conditions – dining and meetings
The group size is at least 20 people. There is one person in charge in the group who requests a quote, confirms the order, and handles payments in total on behalf of the entire group. Payments can be made on site or invoiced to the address of your choice. Invoicing fee €10.
Group offer price lists do not apply to customers paying separately.
Preliminary confirmation of booking no later than 3 weeks prior to arrival.
Cancellation fee
21 days before booking – cancellation without fees
20-14 days before booking – cancellation fee 50% of the booking
less than 14 days before booking – cancellation fees 100% of the booking
Please inform us no later than 2 weeks before arrival date
– the final number of people
– possible food allergies
– dining times
– payment method (cash, card payment or invoicing. Invoicing fee €10)
We will invoice the ordered food according to the number of people confirmed two weeks before the reservation. We will invoice alcoholic beverages according to the quantity ordered.
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized payment institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website where the payment was made.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
www.paytrail.com/en/consumer/information-about-paying
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